General terms and conditions for orders in the B.SLOW webshop

§ 1 Scope and retrievability and transmission of the General Terms and Conditions

The services of B.SLOW OG (hereinafter "B.SLOW") for the online shop at (hereinafter referred to as online shop) are provided exclusively on the basis of the following general terms and conditions (" AGB") in the version valid at the time of the order. Deviating agreements are only valid if B.SLOW has previously agreed to them in writing. This also applies to deviating terms and conditions. The general terms and conditions of B.SLOW can be saved or printed out by the customer, can be called up at any time and permanently at and are also sent to the customer with the order confirmation to the e-mail address provided by him transmitted.

§ 2 contractual partners

Information about B.SLOW:
B.SLOW OG, Lerchenfelder Gurtel 25/79, 1160 Vienna, Austria Website:
Office: (+43)6605787201
Mobile: (+43)6605787201
VAT number: ATU79403806
FN 601345g

§ 3 Offer and conclusion of contract

  1. The information on goods and prices in the online shop - including for illustrations, drawings, weight and dimensions - are subject to change and non-binding.

  2. The presentation of the products in the online shop is not a legally binding offer, but an invitation to make an offer. By clicking on the "Order with obligation to pay" button, the customer makes an offer to B.SLOW regarding the goods contained in the shopping cart. The customer is bound to the offer for three weeks.

  3. The confirmation of receipt of the order at B.SLOW is sent automatically to the e-mail address provided by the customer immediately after the order has been sent or the ordering process has been completed. This order confirmation is not an acceptance of the offer by B.SLOW, but merely information to the customer that his offer has been received. A legally valid contract only comes into being with the confirmation of dispatch or the delivery of the goods and any prior express declaration of acceptance by B.SLOW.

  1. If products are not available, B.SLOW or its partners will inform the customer about this.

  2. B.SLOW only offers its services and deliveries in distance selling to customers with full legal capacity.

  3. The contractual, business and complaint language is German.

§ 4 Prices and shipping costs

  1. The prices listed in the online shop at the time of the order apply. The prices are given in euros and include the statutory value-added tax of the respective country to be supplied (gross sales prices).

  2. In the case of deliveries outside Austria, the applicable export and import duties are also added, whereby the Austrian sales tax cannot be refunded in the case of non-EU countries.

  3. In addition, the transport costs and shipping fees communicated to the customer before placing his order in the online shop are incurred for each delivery.

  4. The total price consists of the order value of the goods, the flat-rate transport costs, shipping costs and the statutory sales tax as well as any export and import duties (for deliveries outside of Austria).

§ 5 Maturity, Payment, Default

1. a) The customer undertakes to pay the purchase price in full upon or before the conclusion of the contract.

  1. b) When paying by credit card (American Express, Diners, Mastercard, VISA, etc.), the

    Total price to be paid before the start of the delivery period.

  2. c) When paying on account, the total price is due by the 14th of the day following the order

    to pay monthly.

  1. When paying by credit card, B.SLOW reserves the right to check the credit card.

  2. If the buyer is in default of payment, he is obliged to pay statutory default interest to B.SLOW


  3. The customer undertakes to B.SLOW in the event of a breach of his contractual obligations, all

    to reimburse B.SLOW for the costs incurred for the appropriate pursuit. For example, this is currently at least EUR 7.50 per reminder and EUR 5.00 for keeping records of the obligation in the dunning process. In addition, the customer shall bear the costs of collection agencies up to the maximum fees stipulated in the applicable ordinance for maximum fees in debt collection (ordinance of the Federal Minister for Economic Affairs on the maximum rates of collection agencies or ordinance replacing them ) and the costs of To replace lawyers according to the Lawyers' Tariff Act.

  4. The customer waives the possibility of offsetting. This does not apply to consumers in the event of B.SLOW's insolvency or for counterclaims that are legally related to B.SLOW's claims, determined by a court or recognized by B.SLOW. In these cases, the consumer has the option of offsetting.

§ 6 Retention of title

  1. Until full payment, the goods remain the sole and unrestricted property of B.SLOW or its partners. Until then, they are only a commodity entrusted to the customer, which may neither be sold nor pledged, nor given away or lent. The customer is not entitled to dispose of these items without the prior express consent of B.SLOW and bears the full risk for the goods entrusted to him in every respect, in particular for the risk of destruction, loss or deterioration.

  2. If the items delivered under retention of title are seized, the customer is obliged to immediately take all measures to stop the execution of these items. Furthermore, the customer is obliged to inform B.SLOW of the seizure immediately.

  3. In order to inspect the goods subject to retention of title, the customer assures B.SLOW access to his premises, in particular his place of residence, after making an appointment. If the customer is in arrears with his payment obligations, if bankruptcy proceedings are applied for or opened against his assets, or if he violates other contractual obligations, B.SLOW or its partners are entitled - at their option while maintaining the contract - to demand the return of the reserved goods and /or pick them up.

§ 7 Delivery and Delivery Restrictions

  1. The ordered goods and services are delivered by post by partners of B.SLOW, their vicarious agents or by a forwarding agent commissioned by them. The delivery takes place from the warehouse of the respective partner.

  2. B.SLOW and its partners are entitled to carry out partial deliveries, insofar as these are reasonable for the customer and without the customer being charged additional delivery costs (not communicated when ordering). However, B.SLOW reserves the right to combine several ordered items in one delivery.

  3. The customer has the option of returning transport, outer and sales packaging within the meaning of the packaging ordinance, limited to packaging of the type, shape, size and goods that are included in the B.SLOW range. If the customer does not make use of the return option, it is agreed that he will use the packaging himself at his own expense and risk for a use that is permissible within the meaning of the packaging ordinance.

§ 8 Right of revocation and withdrawal

  1. Right of revocation and withdrawal
    Customers who are consumers within the meaning of the Consumer Protection Act can withdraw from the contract in writing (e.g., but not necessarily by email to
    ) within 14 days without giving reasons. The withdrawal period begins on the day on which the customer or a third party named by him who is not the carrier took possession of the goods (or the last goods in the case of partial deliveries).
    In order to meet the cancellation deadline, the customer must send a clear declaration of cancellation (e.g. an e-mail).

    Lerchenfelder Girdle 25/79, 1160 Vienna

    or to the address specified for this purpose by the partner from whom the respective order comes in the respective cancellation conditions. To safeguard the right of withdrawal, it is sufficient for the customer to send his declaration of withdrawal before the 14-day withdrawal period has expired. The customer can use the attached model cancellation form for this purpose, but this is not mandatory.

  2. consequences of resignation

a) Return of the goods

The received goods must be sent back by the customer to the partner of B.SLOW from whom the customer received the goods without delay and in any case no later than 14 days from the day on which he sent B.SLOW his declaration of withdrawal. The return period is met if the goods are dispatched within this period. The direct costs of returning the goods are to be borne by the customer if the delivered goods correspond to those ordered and this is provided for in the return conditions of B.SLOW's partner. The shipping receipt serves as proof for the timely and proper return.

In the event of withdrawal, all payments for the ordered goods that B.SLOW received from the customer will be fully refunded. In cases where the customer is required to pay the shipping costs, the shipping costs will not be refunded. The payback

b) takes place immediately and at the latest within 14 days of receipt of the declaration of withdrawal by B.SLOW. B.SLOW can refuse repayment until B.SLOW or the partner has received the goods back from the customer completely and properly or the customer has provided proof that the goods have been returned, whichever is earlier. For this repayment, B.SLOW uses the same means of payment that the customer used for the original transaction, unless something else was expressly agreed; under no circumstances will the customer be charged for this repayment.

c) Goods should be returned in unused and new, resalable condition and in the original packaging. In the case of articles that are affected by signs of use or whose packaging is damaged, B.SLOW will retain an appropriate fee for the depreciation, provided that this depreciation in value is not due to any handling of the goods that is necessary to check the condition, properties and functionality of the goods.

3. Withdrawal Form
The address of the sending partner must be entered in the addressee area.
If you want to revoke the contract, please fill out the corresponding input mask, which is available at .

Sample withdrawal form

Lerchenfelder Gurtel 25/2/79, 1160 Vienna Email:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service

Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if notification is on paper)

Date ____________

(*) Delete where not applicable.

§ 9 Warranty, Liability / Compensation

  1. Product images do not always have to match the appearance of the delivered products.

  2. The goods offered by B.SLOW are basically new and of first quality. In cases where B.SLOW explicitly refers to this with terms or logos such as "Second Hand", "Recycled", "Upcycled" or similar, the quality may deviate from first quality. This deviation is an agreed property and therefore not a defect.

  3. Any defects that occur are to be reported as soon as possible upon delivery or after they become visible, without there being any adverse legal consequences for the customer, who is a consumer within the meaning of the KSchG. In any case, the customer can initially only request the improvement or replacement of the item, provided this is not impossible and does not involve a disproportionate amount of effort for B.SLOW. If the customer is an entrepreneur, he must check the delivered goods or the service provided immediately upon receipt for completeness, correctness and other freedom from defects and any defects immediately, but no later than five working days after receipt of the goods or service, otherwise all of them will be lost to complain in writing of any defects that can be identified during a proper inspection.

  4. If there is a defect in the purchased item at the time of delivery, the statutory provisions apply.

  5. There is no warranty if the damage results from improper use.

  6. B.SLOW is only obliged to pay damages in the event of intent or gross negligence. In the event of slight negligence, B.SLOW is only liable for personal injury.

§ 10 data protection

  1. The personal data provided by the customer, such as name, address and e-mail, will be processed and stored for processing the order, customer service, advertising purposes and for accounting purposes. A transfer of personal data to third parties takes place exclusively for the purpose of fulfilling the contractual obligations of B.SLOW in the purchase process to the payment processing companies (such as credit card companies, shipping or product processing partners, banks, post office). Apart from that, personal data of customers will not be passed on to third parties without the express consent of the customer, which can be revoked at any time.

  2. You can also place an order without logging in or without your own customer account.

Section 11 Multiple Customers

  1. Several customers are jointly and severally liable for the fulfillment of all obligations assumed for an order.

  2. B.SLOW is entitled, at its own discretion, to send legally relevant notifications to one of the customers with effect for all customers, unless the customer has given a different address in writing. This also applies to any repayment.

§12 Other provisions, choice of law and legal status

  1. The place of performance for both the service provided by B.SLOW and the customer's consideration is the place of business of B.SLOW in Vienna.

  2. With the exception of the assertion of the right of withdrawal, changes and additions to this contract must be in writing in order to be effective (ie not within the meaning of § 886 ABGB, but also, for example, by e-mail). All declarations relating to the contractual relationship must be made in writing. This clause does not prevent B.SLOW or its partners from making verbal statements, in particular to consumers.

  3. Should individual provisions of these General Terms and Conditions be or become invalid or have a gap, this does not affect the validity of the remaining provisions. Rather, the ineffective or incomplete provision is to be reinterpreted as a provision that most closely corresponds to the economic purpose pursued by the parties.

  4. Austrian law applies to the exclusion of the UN Sales Convention.

  5. To resolve any disputes arising directly or indirectly from this contract

    the competent court at the place of business of B.SLOW is locally responsible. However, B.SLOW also has the right to sue at the customer's general place of jurisdiction. If the customer is a consumer within the meaning of the Consumer Protection Act, the competent court in whose district the consumer has his domicile, habitual abode or place of employment is locally responsible.